Honest BetterHelp Review: Is BetterHelp Therapy Legit?

Last Update on February 15, 2022 : Published on October 12, 2020
all about betterhelp pricing free trial cancellation policy

Telehealth or online therapy culture has recently seen a remarkable acceptance and popularity among the masses. Nowadays, people are not only being vocal about mental health but also taking care of their mental wellness. As a result of which people have started taking therapies more actively to promote mental wellness.

But it becomes really confusing to subscribe to one online therapy service when there are so many options available for you. To help you choose the best telehealth service we have reviewed one of the most popularly used online therapy platforms BetterHelp.

Overview of Betterhelp Online Therapy:

BetterHelp is a trustworthy, authentic, and affordable online therapy platform. So, if you are looking forward to seeking mental health help that fits all these criteria BetterHelp is your one-stop destination. But, before you start your healing journey with BetterHelp here is an overview for you to refer to.

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BetterHelp is the world’s largest online therapy providing platform. This platform has nearly 7,800 licensed therapists that have met the needs of over 900,000 patients through almost 70 million sessions.

Product Name BetterHelp Online Therapy
Usability Mobile platforms (ios + Android Both)
HIPPA Compliant Yes
Year Founded 2013
Price Starts from $35/ Week
Payment options Credit card or PayPal
Free Trial Available  Yes, 7 Days Free Trial
Session Types Video, Chat, Voice, Messaging

BetterHelp team has made therapy by professionals easily accessible by all (anytime and anywhere). The biggest plus point here is, the therapists are licensed and they take utmost care of your privacy. So, you can rest assured here.

Let us start with our in-depth honest BetterHelp review now!

How did BetterHelp start?

BetterHelp was founded by Alon Matas in 2013. The idea behind starting BetterHelp is inspired by the founder’s personal life challenges in finding professional counseling services that were in line with his schedule. He partnered with Danny Bragonier (the co-founder of BetterHelp) to overcome this challenge. With a mission to make counseling easily accessible to all, they started off with BetterHelp.

What are the Modes of Offering Help on BetterHelp?

BetterHelp offers through Mobile and Desktop. The sources of communication between you and your therapist on BetterHelp can be messages, video calls, or audio calls. The choice is yours to pick the mode of communication and keep altering between them as well. You will be able to find your therapy calendar in the app wherein you can set your meetings with the therapist accordingly.

What Areas are Covered by BetterHelp Counseling?

BetterHelp provides telehealth services in different areas. Which makes it a great platform for helping people achieve their life goals.

The certified counselors on BetterHelp offer help in various areas like:

Stress, anxiety, relationship issues, depression, eating issues, addiction, anger management, LGBTQ matters, grief, parenting concerns, sleep difficulties, trauma, religion, self-esteem, and more

How Much does BetterHelp Cost?

You can try BetterHelp free for a Week before subscribing to it. BetterHelp provides different subscription plans. You are free to choose the one that you find most suitable for you. Rest assured, the services in all the packs are by and large the same; it is the length that causes variation in the price.

Betterhelp pricing details

  • $80/week billed weekly (unlimited messages and a weekly live session for seven days).
  • $65/week billed monthly (4 weeks of unlimited messages and weekly live sessions for $260).
  • $45/week billed quarterly (3 months of unlimited messages and weekly live sessions for $540).
  • $35/week billed yearly (12 months of unlimited messages and weekly live sessions for $1,820).

Can I Trust BetterHelp?

We understand that trusting and choosing an online platform for your mental health can be a perplexing task for you. But, you can leave your worries bag behind when it comes to BetterHelp. Not only has it served and satisfied many patients but also has more safety measures to offer.

This includes:

  • A safe, secure, and easy to operate platform.
  • Their therapists are certified.
  • The platform has full compliance with HIPAA law.
  • They allow you to have sessions from home along with great affordability (and free trial).
  • They do not share your data with any third-party application.

The Special Programmes Catering The Needs of Special Population through BetterHelp

BetterHelp understands that a certain population requires special assistance. To make sure that you don’t have to look elsewhere for it BetterHelp runs some specific programs too (which ends up making it your one-stop destination). This includes:

1. Regain.us: This site is dedicated to couples counseling.
2. Pride Counseling: Under this program, counseling is offered to the LGBTQIA flag bearers.
3. TeenCounseling.com: It is focused on offering counseling services to teens.
4. FaithfulCounseling.com: Made for people who Believe in God and want the Same Religion Therapist.

What makes it even better is the fact that BetterHelp doesn’t charge anything extra for these special counseling areas. The price will, by and large, remain the same.

Pros and Cons of Betterhelp: Why Choose BetterHelp?

If you are thinking about whether or not BetterHelp is the right choice for you or not you can check this list of pros and cons on the same. It will give you a clearer idea of what BetterHelp has to offer to you!

Pros of BetterHelp

There is a pool of benefits that BetterHelp telehealth services have to offer, this includes:

  • They offer 7 days free trial period (which is not usual in traditional therapy).
  • They assign you homework which ensures that you are working on yourself even when not in touch with the therapist.
  • You can contact your therapist anytime you want.
  • There are group sessions that make you feel connected with others and comfortable with yourself.
  • They offer different modes of sessions.
  • The therapy process and its outcomes are explained in great detail.
  • The number of services offered by them is great for the price.
  • They allow you to find a therapist that best fits you (so you can shop around a bit).

Cons of BetterHelp

The three cons that I could identify while using the BetterHelp app were:

  • The sessions are scheduled for 4 times a week that cannot be altered.
  • Its expenses are not typically covered by most insurance companies.
  • Sometimes, responses from therapists may feel more generic.

Signup Process of Betterhelp:

Here is a step-by-step guide for you to use BetterHelp:

1. Go to Website > Click on Get Started Button at Upper Right Corner > Here you will be asked that which type of counseling you are looking for? Individual, Couple, or Teenage. Click on Individual counseling.

2. Enter your basic information from your age to your spiritual preferences.

3. After completing the questionnaire you will be asked to create your personal account. They provide full safety measures by allowing you to generate a pin. Making the app accessible only by you.

5. Then you will be asked about your therapist preferences (for the best fit) and give a brief about the issues you wish to address.

6. You will be further directed to the subscription page. Choose the plan that suits you the most or try the free trial.

Finally, you will be connected with your therapist shortly. Till then you can access the other features like calendar, journaling, and more that are available.

You will be all set to begin your healing journey after that!

Download the App for iPhone Here | Android Here

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Disclaimer: As BetterHelp Affiliate, We may receive compensation from BetterHelp or other sources if you purchase products or services through the links provided on this page.

Get Connected With Therapist of Your Choice on Betterhelp:

Ideally, you will follow the above steps and will be connected with a therapist automatically. But there is a secret way that can help you choose the right therapist instead of mere algorithms doing the work for you.

Plus, what makes this feature of BetterHelp even better is the fact that you get to choose a therapist near you. If you are thinking about how does the “near me” feature makes a difference, check the benefits below:

1. Often finding a therapist from a different state, city, or country can lead to cultural differences. Which can work as a bummer in the therapy process.

2. Factors like time difference can also cause hurdles in the therapeutic process, by finding a therapist near you, it can be eliminated.

Find A Therapist of your Choice on BetterHelp

Here is a step-by-step guide for you to find a therapist near your area.

1. Go to the BetterHelp website.

2. Scroll down to the bottom of the page. There just simply click on the “Find a Therapist” link.

3. After clicking on it you will be directed to a new page that says “Find a therapist Helping People in Your Area.”

how to find a therapist nearby your area

4. There you can add your city/ state name or your Pincode and click on the search button.

5. Soon you will find a list of therapists that live nearby your area along with their detailed description, picture, and qualifications.

6. When you find a therapist that best fits your requirements just click on the “Get Started” tab.

7. Then you will be directed to the questionnaire page, wherein you will be required to fill in answers to the basic questions, and further create your private account.

8. After making the payment you will be all set to start your therapy session.


Why Choose Betterhelp Over Traditional Therapy

If you are wondering why I should choose BetterHelp over traditional therapy then we suggest you have a look at the image provided below. It will help you understand what makes BetterHelp a better choice for you, considering the pool of services that it has to offer. These services often go missing in traditional therapy.

So here is an overview for you.

betterhelp vs traditional in personal therapy

Why Should You Join BetterHelp As A Mental Health Professional?

If you are willing to join BetterHelp as a Mental Health Professional but would like to have a clearer vision for the same then you should definitely consider these points:

why work with betterhelp

Here are the key requirements that need to be fulfilled before you join BetterHelp as a mental health care professional:

1. You should be licensed by a State Board to provide counseling services.

2. You must hold experience in counseling for adults, couples, and/or teens.

3. You must be currently residing in the US.

4. You are required to have excellent writing skills along with, reliable internet connection.

If you wish to provide your services through BetterHelp and you meet the criterias mentioned above then click here to join the team.

FAQs About BetterHelp: Get an Answer for all your General Queries

1. Is BetterHelp worth the Money?

Yes. Many users of BetterHelp claim it to be helpful for them. It is affordable and uses traditional therapy methods. Which makes BetterHelp worth your money, time, and efforts. In fact, it is on the list of the cheapest online therapy platforms available for you.

berkely found betterhelp best as face to face counselling

2. Who are the counselors that are at BetterHelp?

We understand that your mental health concerns should be taken care of by the experts only. BetterHelp too takes it into consideration and makes sure that only licensed, experienced, trained, and accredited psychologists (Ph.D./PsyD) take care of you and your mental wellness.

They only hire professionals who have either of the following licenses:

1. Clinical Social Worker (LCSW, LICSW, LISW, LICSW, etc)
2. Marriage & Family Therapist (LMFT, LCMFT, LIMFT, etc.)
3. Mental Health Counselor (LMHC, LCMHC, LMHP, LPMHC, etc.)
4. Professional Counselor (LPC, LPCC, LCPC)
5. Psychologist.

They are qualified and certified by their state’s professional board after successfully completing the eligibility criteria. They all possess at least 3 years and 1,000 hours of hands-on experience. Making them a perfect choice for you.

3. Can BetterHelp diagnose you?

No. Although BetterHelp has a team of certified and qualified counselors working to serve you, the site’s policy and Terms of Services give a clear disclaimer “for the provision of clinical diagnosis.”

4. Does BetterHelp have a free trial?

Yes. BetterHelp does offer you a 7-day free trial. You can actually try and test it for 7 days and then decide whether or not you want to continue with it further.

5. Can I Change My Therapist in BetterHelp? How?

Yes. As discussed above BetterHelp is oriented to provide you with the best help to make it happen, they do offer a smooth process to change your therapist. I have always emphasized the fact that no one counselor is the best fit.

So, you might want to look around a bit and the counselor that makes it a perfect fit for you to work with. All you have to do is open your profile menu and click “Change Counselor.” This will further direct you to a page that gives you an option to choose between 6 best-recommended therapists based on your prior information.

6. Can I cancel my subscription with BetterHelp?

BetterHelp cancellation policy is easy, fast, and reliable. All you have to do is follow these steps:

1. Log in to your Betterhelp Account > Navigate to your payment settings.

2. You’ll see a link to “Change or Cancel your Plan.”

3. To “Cancel your plan” click on the link and answer a multiple-choice question about why you are canceling.

4. Next, you will be asked if you’d like the same therapist if you resume the therapy in the future.

5. After confirming your cancellation, you will receive an email for the same.

7. Does BetterHelp offer discounts?

Yes. BetterHelp does offer discounts to those who are students or unemployed. In the current times of pandemic, it offers free service to those who are financially affected by the COVID.

8. Is BetterHelp safe to use?

Yes. BetterHelp is a safe platform. It makes sure that your data and information remain safe with them.

Will I Recommend BetterHelp?

Yes! I have taken its free trial and Paid once too and really found it useful, resourceful, and helpful. Therefore, I would recommend you to use BetterHelp.

Betterhelp is best If you want an Affordable Therapy option with an unlimited text therapy option but if you are looking for psychiatry advice then Betterhelp might not be an ideal option for you. In that case, you can go for Talkspace.

I hope this BetterHelp review will help you make a better choice while you choose the best telehealth platform for yourself.

Ready to Get Started?

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Disclaimer: As BetterHelp Affiliate, We may receive compensation from BetterHelp or other sources if you purchase products or services through the links provided on this page.

Have something to add to the review? Share it with us in the comments section below.

Thank you for reading!!!

About The Author

Anjali Singh

Anjali Singh is a content curator in the field of Mental Health. She is currently pursuing her Ph.D. in Psychology. Her aim is to light up the world with positive vibes through her words, her idea of life is ‘Grow through what you go through’. Apart from this, she is a big-time pet lover.


  1. mariya jonsan

    Mental Health is one of the most important concern and BetterHelp give one of the best review so any body can trust and go with it.

  2. Kerin

    Even after reading cons, I feel that Betterhelp is a huge support.

  3. Meredith Grey

    This blog has all the necessary information... thank you for sharing

  4. Aditi Singh

    I really appreciate your efforts in bringing this review, it will help many.

  5. Swarnakshi

    I learned about BetterHelp in a podcast I listen to and they gave amazing reviews. Still, I hesitated because I wasn't sure of its services and its pros and cons. Thanks for this review. I'm definitely considering joining BetterHelp after reading this article.

  6. Kallie

    My friend takes depression counseling from better help. their counselors are really too good

  7. Pixie Dust

    This is great BetterHelp review clearing many of my doubts and concerns. Thank you so much

  8. James

    Indeed a vast review about BetterHelp but I still have doubt about online therapies do they work?

  9. Amara Smith

    I will surely try betterhelp

  10. Akshita

    Quite helpful. Will surely recommend this to people in need.

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